Privacy Policy

Effective Date: January 17, 2026

Last Updated: January 17, 2026

Vaughan Garage Care ("we," "us," "our") is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, disclose, retain, and safeguard personal information in the course of providing garage cleanout, organization, garage door repair, and related services in Vaughan, Ontario, and the Greater Toronto Area (GTA).

We operate in compliance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and follow its 10 fair information principles.

1. What Personal Information We Collect

We collect only the personal information necessary to provide our services, respond to inquiries, and operate our business. This may include:

Contact information (e.g., name, phone number, email address, mailing address)

Service details (e.g., property address, description of garage items or issues, scheduling preferences)

Payment information (e.g., credit card details processed securely via third-party payment providers – we do not store full card numbers)

Other information you voluntarily provide (e.g., photos of your garage, special requests, or feedback)

We do not collect sensitive personal information (e.g., health data) unless directly relevant and with your explicit consent.

2. How We Collect Personal Information

We collect personal information directly from you when you:

Submit a quote request, booking form, or contact us via our website (vaughangaragecare.com)

Call, email, or interact with us in person

Provide information during a service visit

We may also collect limited information automatically through our website (e.g., IP address, browser type, pages visited) via cookies or analytics tools for site improvement. See our section on cookies below.

3. Purposes for Which We Collect and Use Personal Information

We collect and use your personal information only for the following purposes:

To provide and manage our garage services (cleanouts, organization, door repairs/installs)

To schedule appointments, communicate updates, and process payments

To respond to inquiries, provide quotes, and offer customer support

To improve our services, website, and customer experience

To comply with legal obligations (e.g., tax records, breach reporting)

For internal business purposes (e.g., accounting, quality assurance)

We will not use your information for any other purpose without obtaining your consent, unless required or permitted by law.

4. Consent

We obtain your meaningful consent before collecting, using, or disclosing your personal information, except where collection is clearly in your interest and consent cannot be obtained (e.g., emergencies) or as required by law.

Consent can be express (e.g., signing a service agreement) or implied (e.g., providing your contact details to book a service). You may withdraw consent at any time, subject to legal or contractual restrictions, by contacting us (withdrawal may limit our ability to provide services).

5. Limiting Collection, Use, Disclosure, and Retention

We limit collection to what is necessary. We use and disclose information only for the identified purposes. We may share information with:

Service providers (e.g., payment processors, scheduling tools, waste/recycling partners) who are bound by confidentiality

As required by law (e.g., court order)

We retain personal information only as long as necessary to fulfill the purposes or meet legal requirements, after which it is securely destroyed or anonymized.

6. Safeguards

We protect your personal information with appropriate physical, organizational, and technological safeguards against loss, theft, unauthorized access, disclosure, copying, use, or modification, commensurate with its sensitivity.

7. Openness and Individual Access

This Privacy Policy is publicly available on our website. You have the right to access your personal information we hold and request corrections if inaccurate. Requests should be made in writing to our Privacy Officer (contact details below). We will respond within 30 days (or as required by law) and may charge a minimal fee for processing if applicable.

8. Challenging Compliance

If you have concerns about our handling of your personal information or compliance with this policy, please contact our Privacy Officer. We will investigate and respond promptly.

9. Cookies and Website Technologies

Our website may use cookies and similar technologies for functionality, analytics (e.g., Google Analytics), and performance. You can manage cookie preferences through your browser settings. For more details, see our cookie notice (if separate) or contact us.

10. International Transfers

Some of our service providers may be located outside Canada (e.g., cloud storage or analytics). In such cases, your information may be subject to the laws of those jurisdictions. We ensure appropriate safeguards are in place.

11. Children's Privacy

Our services and website are not directed to children under 18. We do not knowingly collect personal information from children.

12. Changes to This Privacy Policy

We may update this policy from time to time. Changes will be posted on our website with the updated effective date. Continued use of our services after changes constitutes acceptance.

13. Contact Us

If you have questions, requests, or complaints about this Privacy Policy or our privacy practices, contact our Privacy Officer:

Privacy Officer

Vaughan Garage Care

Email: [Insert your privacy email, e.g., privacy@vaughangaragecare.com]

Phone: [Insert your business phone]

Address: [Insert your business mailing address in Vaughan, ON]

We are committed to resolving privacy concerns fairly and transparently.

Thank you for trusting Vaughan Garage Care with your information.